Return Policy
Effective Date: October 7, 2026
At Nariwear, we want you to be satisfied with your purchase. We carefully check products before dispatch, but if you receive a product with an issue, please contact us as soon as possible.
1. Return Eligibility
A product may be eligible for return if:
- You received the wrong product.
- The product is damaged or defective when received.
- The product received is significantly different from the product ordered.
- The product is unused, unworn, unwashed, and in its original condition and packaging, where applicable.
2. Hygiene Products and Intimate Apparel
For hygiene and safety reasons, panties, lingerie, intimate apparel, and other products that come into direct contact with the body may not be eligible for return or exchange once the packaging has been opened or the product has been worn, used, washed, or otherwise handled beyond inspection.
Customers should check the product, size, colour, and other details before using or removing the product from its original packaging.
3. Return Period
Return requests must be made within 24 hours of receiving the order.
After this period, we may not be able to accept a return request.
4. Condition of Returned Products
To qualify for a return, the product must:
- Be unused and unworn
- Not be washed or altered
- Be free from stains, damage, perfume, makeup, or other marks
- Have its original packaging, tags, and accessories where applicable
- Be in a condition suitable for resale, except where the return is due to a defect or incorrect product
5. How to Request a Return
To request a return, contact Nariwear within the eligible return period.
Please provide:
- Your name
- Phone number
- Order details
- Reason for the return
- Clear photos or video of the product if the item is damaged, defective, or incorrect
Our team may review the request and provide further instructions.
6. Return Shipping
If the return is due to a wrong, damaged, or defective product received from Nariwear, we will review the issue and may cover the applicable return or replacement delivery cost.
If the return is requested for reasons such as change of mind, incorrect size selected by the customer, or other customer-related reasons, return delivery charges may be the customer's responsibility.
7. Inspection of Returned Products
All returned products are subject to inspection.
Nariwear reserves the right to reject a return if the product does not meet the conditions described in this policy.
8. Exchanges
Where applicable, eligible products may be exchanged for another available size, colour, or product.
An exchange is subject to product availability and the applicable return conditions.
Certain intimate products may not be eligible for exchange due to hygiene reasons.
9. Non-Returnable Products
The following may not be eligible for return or exchange:
- Used or worn intimate apparel
- Washed products
- Products with removed tags or damaged packaging
- Products with stains, makeup, perfume, or other signs of use
- Products altered by the customer
- Products returned after the specified return period
- Products that do not meet the conditions of this Return Policy
10. Order Cancellation
If you want to cancel an order, please contact us as soon as possible before the order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
11. Contact Us
For return-related questions or requests, contact:
Nariwear
📍 New Road, Kathmandu, Nepal
📞 9742517634
🌐 https://nariwear.online/
Please keep your order details available when contacting us regarding a return.